We do in-house custom laser engraving on our products. GROSCHE laser engraves all custom and personalized gifts to give them a polished, premium look and feel. Laser engraving/laser etching machines remove the product’s top powder coat and etches the custom design into the custom water bottles, mugs or coffee makers. The result is a sleek stainless-steel shine.

Laser engraving is a premium finish compared to painted customization. That is because your order is permanently etched into the product, and won't peel or fade over time. Our GROSCHE production team will laser etch your design on our product one by one to give the perfect finish. We love making the best gifts for employees, clients, or customers that you can give.

We have a standard one-year warranty on any manufacturing defects. The warranty does not cover breakage due to use or mishandling.We do not refund returns for custom products.If you have any other questions or concerns please feel free to contact us! We will do our best to make sure you’re happy with our products and with our service. We love to hear from our customers, so don’t hesitate to email support@grosche.ca.

We make all custom orders in house. This may take up to an additional 24 hours to complete your order. We appreciate your patience as we do our best to get the best quality product to you in a timely manner.

Edits or changes cannot be made to your order once submitted. We encourage you to double check your order before submitting. We appreciate your understanding.

As a company out to change the world one cup at a time we have strong values of social justice, inclusivity, kindness and empathy. We reinforce that by making sure that offensive, potentially offensive or profane words do not appear on our products. Orders that do not meet our standards will be cancelled and refunded within seven business days. Additionally, we respect the intellectual property rights of others and ask that you do the same. All text is reviewed upon submission and if the order infringes on any copyright or trademarks your order will also be cancelled and refunded. 

Since our products are engraved through laser etching, this process simply removes the top layer of the product to reveal the stainless steel material underneath. 

For the Chicago Tea Infuser Bottle we can etch a variety of graphics and text designs within the designated etching area. Please see attached image for visual details:

No, if you are interested in purchasing more than four we recommend considering purchasing through our Co-Branding Program for bulk pricing.

At this time we are unable to engrave fonts outside of our current offerings. We are always looking for new ways to grow our creativity so be sure to check back because things may change. The fonts we currently offer are; Photography Signature, Vogue, Lemon Milk & Helvetica Neue.

Yes, the limit is 18 characters. This does include spaces. 

Yes but no. If you are interested in purchasing more than four we recommend considering purchasing through our Co-Branding Program for bulk pricing.

The etching process takes additional time and care to ensure that we give our customers the absolute best result. We have added additional costs to be able to cover the cost of this process.