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Choose the Brand that Gives Back
When you buy a GROSCHE product, you're funding 50+ days of safe drinking water for someone in need.
Learn More
300M
Days of Safe Water
When you buy any GROSCHE product you're funding 50+ days of safe drinking water for someone in need via the GROSCHE Safe Water Project.
90
Villages
To date we have installed Biosand water filters in communities across six countries; India, Malawi, Pakistan, Philippines, South Sudan & Uganda.
2,884
Filters Installed
These water filters are made of local materials, and don’t need any electricity, chemicals, or replacement filter cartridges. They can last up to 30 years.
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MILANO
Brew Stovetop Espresso At Home
Upgrade your home coffee routine with a GROSCHE Moka Pot.
Find the stovetop espresso maker that suits your style.
Have a question? We are here to help.
What is your shipping cost? And Where do you ship from?
We offer free shipping for orders over $50 and a shipping flat rate of $11.99 for orders under $50 for majority of Canadian provinces and US states.
For Northwest Territories, Yukon, Nunavut, Alaska, Hawaii, Puerto Rico and the US Virgin Islands we offer free shipping for orders over $200 and a shipping flat rate of $35.99 for orders under $50.
We ship from our warehouse in Cambridge, ON, Canada, or our warehouse in the US.
Do you ship overseas?
We currently only ship across Canada and the United States. We will be adding international shipping soon.
How long will it take to get my orders?
We process orders as quickly as possible. Most orders ship on the same day as you order.
We ship orders Monday through Friday, excluding Canadian and US holidays. Please note during our busy seasons (November to December) orders may take additional time to process due to increased volume.
The shipping services we use are:
Canada: Canada Post Expedited Parcel, FedEx or UPS ground network.
Transit time: Our average transit time is between 1-3 business days.
- ON 1-3 business days
- QC, MB, SK 3-5 business days
- BC, YT,NT,NU,NB,PE,NS, 5-7 business days.
United States: UPS ground or Air, FedEx or expedited. Transit time 1-4 business days from our various warehouses.
Are there any customs or duties in shipping to the USA from Canada?
Since we are shipping from Canada, there are no customs charges or duties to the USA.
For international (Non US/CAN) orders: There could be customs or duties with your order depending on the import laws and regulations in your country. Those would be payable by you upon import, if any, and are not included in our pricing.
What is GROSCHE's warranty and refund/return policy?
We have a standard one-year warranty on any manufacturing defects. The warranty does not cover breakage of the products due to use or mishandling.
We also offer a lifetime warranty against clouding of our borosilicate glass products. If you have any other questions or concerns please feel free to contact us!
If you don’t like it, simply contact us to let us know if you would like an exchange or refund, and we will give you a return shipping label to ship the item back to us. We want you to be happy, and if you’re not happy, neither are we!
