We’ve put everything you need to know about shipping in one page. If your question is not listed or you’re not sure about something, please feel free to contact us directly. We’re always happy to help!
*** Christmas 2016 Shipping Deadline ***
The deadline for Christmas orders is December 16, 2016. Items ordered later than that will be processed before Christmas but we can’t guarantee delivery in time for the holidays.
How much does shipping cost?
We offer free standard shipping to Canada and the United States when you spend $50 and a flat rate price of $10 for orders less than $50.
Can I ship my order using multiple shipping methods?
Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items using multiple shipping methods.
How long will it take for my order to arrive?
We ship orders Monday through Friday, excluding legal holidays. Normal transit times (not including order processing time) are:
- Canada: 3-7 business days
- United States: 3-8 business days
We make every effort to ship most orders within twenty-four hours of receiving it.
Can I choose the carrier for my shipment?
No, sorry. We use a variety of carriers to ship your order including Canada Post, US Post, UPS or FedEx. Depending on our shipping address and size of the order, we select the best carrier to ship your order timely and efficiently. Once your order ships, the details will be provided in your shipment confirmation email.
Where do you ship from?
We ship from our warehouse in Cambridge, ON, Canada, as well as our warehouse in Buffalo, NY, United States and other affiliate warehouses in Indianapolis and California depending on where we have the right stock in place for your order.
One of my products arrived broken – what should I do?
Simply contact us within 7 days of delivery and we will be happy to help you with a replacement product.